It all began in January, a Friday night, late, when it became clear that our heat was not heating the rooms. I thought I'd arrange for a service call early Saturday morning, but was contacted almost immediately and the service man was more than willing to come out that night. It was approaching midnight, but he insisted. After considerable inspection he wasn't sure he'd be able to find the parts I would need on this 25 yr. old boiler. He left space heaters to see us through the weekend until another representative of Schar's came and gave me some options. We chose to install a new unit. We'd just had the biggest snowfall of the season, but it didn't deter the team that came out and got us all hooked up and heated in the coming days. Each of the men were more than helpful and went above and beyond to complete the project. My granddaughters were very curious about all they were doing and they interacted with them and never treated them like a bother. It was so wonderful to have a warm house when the Polar Vortex hit the following week and other family members without heat moved in to keep warm. we were truly blessed by the generosity of the team, we are so grateful. They even identified a problem that has existed since the original unit was installed, and made the appropriate adjustments to the original plan to accommodate previous errors. I've been relying on Schar heating to service the boiler for several years, and this year, they really proved to be the best service team ever! Thanks so much.
Service: new boiler installed