Archives: Reviews

“Excellent service. Nate explained the situation in detail. I would recommend Schar Heating & Cooling for honest and reliable service. They have a superior team in the office and in the field.”

– Sherron S.

“Luke and new employee, Sing, were professional, kept us well informed during their assessment of furnace issue and took the necessary time answer our questions. Very pleased with their knowledge level and ability to assess the furnace issue.”

– Larry R.

“Always a pleasure to have Nate come and do the semi annual checkup on the Water Furnace. Plugs in the Aurora Unit to check for trouble codes and then proceeds from there. Always addresses any issues that may have popped up since the last checkup. Always willing to answer any questions that I may have. Nate has a great can do attitude and is a pleasure to have come service my unit.”

– Robert G.

“I just had installed a new furnace/ac. Working with this company was a good experience in that all the employees, with whom I had any dealings, were all professional and pleasant. Pablo was very helpful in helping me chose the right appliance for my home and needs. He helped me understand my purchase by answering all my questions. Kevin and Jordan did the installation and they did a very nice job. The clean up was perfect. I am very happy with my new furnace and AC and with all my dealing with Schar Heating and Cooling. I highly recommend this company.”

– Janet S.

“I received prompt next-day service. Cody was friendly and very knowledgeable and took the time to explain what needed to be done. Thank you!”

– Shawny K.

“Nate was prompt and courteous… He answered questions I can concerning blower and thermostat..

Have not had a technician who didn’t know what they were doing.”

– Bob L.

“Cody is a high caliber top notch tech. Fast and efficient, knows his trade extremely well. Very knowledgeable and very helpful. When you use the word “ professional “ it’s guys like him that give meaning to that description. SCHAR is a good company. Pleasure to deal with. ( I would pay Mr. Pittman well if I was the owner)”

– Mike M.

“Cody was very polite and helpful during the entire process. He explained everything to me in simple terms and even took pictures of the equipment to show me. Excellent service!”

– Wayne V.

“After a bad experience with another Carrier repair technician, misdiagnosed and overcharged, I called your company. The phone call was very pleasant and a technician was sent out that day. Nate was extremely professional and knowledgeable with the Carrier system and had the problem diagnosed quickly. He ordered the motor and replaced it today and it it now working properly. You should be proud of Nate’s performance and technical ability. I will be signing up for your Gold maintenance plan and now will be one of your new regular customers. Thanks to all the team members at Schar.”

– Glen S.

“Nate is a really great technician. Knows his stuff and gets right down to work. Always glad to see him when I need assistance with my heating and cooling.”

– Sue A.

“Tech did a great job of walking us thru the repair process, what parts were required for the repair, the cost etc. tech was very professional and courteous and explained the final review process which ensured that the AC system was repaired and functioning correctly before leaving. The tech took care to insure that he did not track dirt into our home as he was making the repairs! We are very pleased and will call Schar again for future service.”

– Dennis W.

“I recently replaced my furnace and AC unit. Schar was the ONLY company I considered because of past work they have done for me. From the initial service call, to the replacement quotes (from Pablo) to installation by Josh and Garrett; the process was very easy. I had to be out of my house during the installation, but felt 100% comfortable leaving because I trust who Schar employs. Karen and Rachel, on the phone, were easy to work with and made sure I understood everything. I wholeheartedly recommend Schar Heating and Cooling to anyone wanting a quality product and work with a quality company.”

– Rachel A.

“They recently replaced my furnace and air conditioning. Showed up when scheduled, finished ahead of schedule. Very professional, everything was explained to us, answered all of our questions. Would hire them again.”

– Doug K.

“We have only had them one time. They found a leak in our heat exchanger. That explained why we were not feeling well. Our furnace was still under warranty. They contacted the company and had a new one rushed to us. It was installed the next day. Thankful God was watching over us and we had a company like Schar become our service company. Very thankful for their quick service.”

– Bill B.

“Our water heater started leaking. Schar promptly replied to a late Friday night email. I didn’t expect that. Stock item was confirmed and installed, within a few days. They were prompt, courteous, professional and thorough. Technicians were very easy to work with, and explained everything. We won’t hesitate to call on Schar again, or recommend their service to others.”

– Jeff L.

My house was freezing when I got up on a Sunday morning.  I left an email on the website which was accidentally caught by Karen. John was the technician that came out on the call.  He was able to determine the problem and fix it within 2 hours of my email.  Excellent service. Great job. Happy customer.

– Bonnie H.

Cody came out to our house to help us repair our furnace that had been shutting off.  We had been using a previous company and now we wish we had gone to Schar first.  Cody immediately began inspecting and explaining the process.  He found the issues and made the necessary repairs! Customer service and pricing unmatched! Cody knows his stuff and really cared to go the extra mile for us.

– Rachel C.

My furnace went out on the coldest night of the year and in less than 24 hours Schar was there taking care of the problem.  All of their employees have been courteous and caring.  They provided me with heaters until a new furnace could be installed; which was less than a week after my problem began.  Thanks Schar and your employees for your professionalism.

– Sandra S.

Outstanding Service – extremely helpful and personable! Thank you for throwing on a mask – we have very high-risk elderly people living in our home.

– Tom R.

I was very impressed from start to finish with this new furnace install.  The inspection and quote, notifications on timing, and the installation itself. Very well done. The two young men who installed were fabulous.  I told them and the company and I will reiterate here, If these two were my sons, I would be very proud of them. Heck I am proud of them anyways, they did a great job! I highly recommend Schar Heating and Cooling for all you HVAC needs.

– Mark F.

We have appreciated what Schar has done for us both on servicing the old furnace to installing a new water heater.  They’ve been prompt, courteous, and thorough every time.

– Jeff

I was very impressed by the knowledge and work ethic of each of the team displayed.  They answered questions promptly.  Thank you, Gino, Chris, and Christopher.

– Howard B.

Mr. Brandon Rutt did a great job reviewing our issue discovering the root cause and fixing the problem for our air conditioner.  Very thorough and professional.

– Terry W.

Ben Schar and Daren exceeded my expectations during two calls to my daughter’s home.  They really know what they are doing and are exceptional at doing it. Very clean and friendly especially during the time we are in.  I have found a new source for our HVAC needs as well.

– Tim H.

Kevin and Gino installed our new Carrier AC… wow.  After weeks of no air and covid19 concerns, they were such a HUGE light at the end of this tunnel. Could not have asked for better service from anyone we have talked to from Shar! Companies are not usually blessings but this one truly is!

– Jill M.

Install and follow-up team was friendly and professional.  We are very pleased with our new furnace and looking forward to warm weather and using our new air conditioner.

– Sylvia K.

This is one of the best experiences I have ever had with a service call. They responded quickly when our furnace went out. Cody delivered great service and explained things in detail on what was going on.  My family is appreciative and we feel safer now that everything is fixed.  I will always use their service for my heating and cooling needs.

– Nick S.

Everyone was very helpful in getting our job done quickly and efficiently from the person answering the phone to the guys who came and did the work… great to work with dependable people/company.

– Karen S.

Cody came out to check my furnace as it was not blowing out warm air and keeping up to temperature. He was very professional and patient with me explaining everything and showing me all the pictures he took of the issue with my furnace. I will definitely be keeping them as my heating and cooling company and have already recommended them to someone.  Thank you for being awesome to my dog as well!

– Cheryl H.

Ethan and Christopher were great. They showed up on time had the new furnace set up very quickly and everything cleaned up. I would highly recommend them and the company for any heating and cooling repair.

– Karen

Ben was amazing with my elderly parents. He was pleasant, honest, sincere, professional & personable.  Highly Recommend Scharr H/C!!

– Stephanie E.

Cody arrived within the scheduled time frame, put shoe covers on before entering the house, explained what was going on with our geo system, and clarified the questions I had. I appreciated his professionalism and will certainly continue to use Schar Heating & Cooling!

– Candi S.

After our brief power outage, I was able to call Brandon S and he was able to walk me through resetting our panels. It was quick and easy. Awesome to be able to pick up the phone and reach someone so helpful.

– Lisa B.

John and Cody did a great job! Thanks so much.  My wife was the only one home and felt comfortable stating they were very professional and attentive.  Thanks so much.  I get uncomfortable when people visit and only my wife is there, we will only use Schar going forward!

– Daniel Z.

Ben was awesome! He was extremely knowledgeable, professional, and kind. I was impressed by how quickly a technician was able to come to our home. I couldn’t be any happier with the service I have received!

– Erica A.

John was very helpful and knowledgeable.  He went above and beyond.  Because of him, we’ll be able to use our new stove today.  Thanks once again for the great service.


– Cathy G.

Top-notch experience from point A to Z for purchasing a new furnace and air conditioner. Every individual was pleasant and knowledgeable from technicians to office staff. Highly recommended.

– Todd & Bonnie B.

Brittany had a technician come out the same day (even thought they didn’t have to!) Andrew was professional, courteous, and solved the issue with my water heater.  They text or call before coming out and really care about their customer.  Some of the best customer service I have ever experienced!

– Barbara T.

I can’t remember who was here. I know it was in September.  He came to tune up our furnace and while he was here I had him install a smart thermostat. He did a really great job for us. All your service people have been very professional and know their job well.

– William B.

Service involved in-the-wall installation of a gas heater/furnace and 3 follow-up calls to adjust the settings on the furnace.  All 5 reps involved in the installation and service calls were very courteous and friendly.  The furnace is working perfectly! We would highly recommend Schar to anyone needing the types of service they provide.

– Jim N.

I finally found my HVAC people! Super responsive to my emergency (furnace stopped working in very cold weather). My technician showed me photos of his work and what to do if it were to happen again.  That made me feel like he was an honest man and not trying to rip me off.  The price was great and the service was amazing.  Highly recommend Schar!

– Jamie T.

Best service ever.  Schar is the best company in the business of heating and cooling. I would highly recommend them.


– Robert H.

John analyzed the geo prob solved and got it running and gave me a good explanation. Thanks.  Called Karen next day, got $20 credit booked wonderful handling will call you first next time.

– Kurt L.

Thanks, John! I have had Schar since owning this home and this house was serviced by Schar since it was built. John has been very helpful each time he comes for service (which has been few thanks to preventative service). Just as important are the people you talk to schedule. Karen and Trina have been so nice and helpful. The entire Schar team exemplifies what customer service should be.

– Barb A.

Friendly professional service.  They keep you informed as to when they are going to arrive and also to let you know when they are in route. I’ve had dealings with various office staff and technicians.  All of them take and interest in what your needs are.  My last service was just a routine maintenance of my HVAC but there is no doubt in my mind that it was done properly.

– James R.

We were so pleased with the attention to detail that the young men had who installed our new furnace/ac. They asked my opinion on where to put the outside unit on where I wanted the new floor vent giving me suggestions as to the best place for circulation but left the decision to me. They were very polite and mannerly. I was very impressed. I have told several people about the excellent care and service we received from Schar. The winter has been the warmest we’ve had in the 18 years we’ve lived in this house. We are looking forward to having the air conditioning this summer.

– Paul & Julie A.

We chose to install a new unit. They even identified a problem that has existed since the original unit was installed and made the appropriate adjustments to the original plan to accommodate previous errors. I’ve been relying on Schar heating to service the boiler for several years and this year they really proved to be the best service team ever! Thanks so much.

– Andrea F

Great Service…I can’t say enough good things about the installation of this system. Answered all questions cleaned the work area and were really nice guys. Thank you!!!!!

– Michael C

They did a great job! The gentlemen were very friendly and made sure the flooring was covered to protect it left everything clean. Would have them any time I would need service work.

– Linda S.

Technician was friendly prompt and knowledgeable. We have always received great service from Schar and would recommend them for any HVAC service.

– Amy W.

Over the past 8 years we have depended on Schar for any need with our home or business heating and cooling needs. From the front desk to technicians in field. Our needs are always meet with prompt and courteous attention. Service technician Brian over the holiday weekend was very attentive polite knowledgeable and fun to talk with. Our family will always recommend Schar. Thank you for being there.

– Dave B.

I am very pleased with the new furnace and air conditioning system that was installed by the very capable technicians from Schar Heating. They were very knowledgeable and courteous. They explained all the work and how the new system would improve the air in our house and they were right on. My wife and I love the new system and feel we made the right choice by choosing them. Kudos to everyone at Schar.

– Gary O.